1x App
Privacy Policy

This Privacy Policy explains how 1x app ("we", "us", "the platform") collects, uses, stores, and protects the personal information of players who register and use the 1x app website and mobile application. This policy applies to all users accessing 1x app from Bangladesh.

We take your privacy seriously. When you create a 1x app account, you trust us with personal information, and we are committed to handling that information responsibly, transparently, and in line with applicable data protection principles. This policy is designed to give you a clear picture of exactly what happens to your data — from the moment you register to the moment you close your account.

By registering a 1x app account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions. If you have any questions about how your data is handled, contact our support team at any time.

1x app collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically as you interact with the site or app.

Information you provide directly:

• Full name and date of birth (required for age verification)
• Mobile phone number (used as your primary account identifier)
• Mobile banking account details (bKash, Nagad, or Rocket number for deposits and withdrawals)
• Identity verification documents, if requested during KYC review
• Communications you send to our support team

Information collected automatically:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Pages visited, games played, and time spent on the platform
• Deposit and withdrawal transaction history
• Login timestamps and session duration
• Cookie and tracking data (see Section 6)

1x app uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your 1x app player account, verifying your identity, and managing your login credentials.
• Transaction processing: Handling deposits and withdrawals through bKash, Nagad, and Rocket, and maintaining accurate records of your account balance and transaction history.
• Customer support: Responding to your queries, resolving disputes, and providing assistance when you contact our support team.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, and breaches of our Terms and Conditions. This includes monitoring login patterns, device data, and transaction behaviour.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and applying responsible gaming tools where appropriate.
• Platform improvement: Analysing how players use 1x app to improve the user experience, fix bugs, and develop new features.
• Marketing communications: Sending promotional offers and updates — but only if you have opted in to receive them. You can opt out at any time.
• Legal compliance: Meeting our obligations under applicable laws and regulations, including anti-money laundering requirements.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If your account is flagged by our automated fraud detection system, a member of our security team will review the case before any action is taken.

1x app processes your personal data on the following legal grounds:

• Contractual necessity: Processing your name, mobile number, and payment details is necessary to fulfil the contract between you and 1x app — specifically, to operate your account and process transactions.
• Legitimate interests: We process device data, IP addresses, and gameplay data based on our legitimate interest in preventing fraud, maintaining platform security, and improving our services.
• Legal obligation: We process and retain certain data to comply with anti-money laundering regulations and other applicable legal requirements.
• Consent: We process your data for marketing communications only where you have given explicit consent. You may withdraw this consent at any time.

1x app does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances:

• Payment processors: We share the minimum necessary payment information with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Fraud prevention services: We may share device and transaction data with specialist fraud detection providers to protect the platform and all players from fraudulent activity.
• Identity verification providers: If a KYC check is required, your identity documents may be shared with a third-party verification service. These providers are contractually bound to handle your data securely and only for the purpose of verification.
• Legal authorities: We may disclose personal data to law enforcement or regulatory authorities if required to do so by law, or if we believe disclosure is necessary to protect the rights, property, or safety of 1x app, our players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms that will apply.

All third parties with whom we share data are required to handle it in accordance with applicable data protection standards. We do not permit third parties to use your data for their own marketing purposes.

1x app uses cookies and similar tracking technologies to improve your experience on the platform. A cookie is a small text file stored on your device when you visit a website. Here is how we use them:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session and remember your account preferences. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies: We use analytics tools to understand how players navigate 1x app — which pages are visited most, where users drop off, and how long sessions last. This data is aggregated and anonymised. It helps us improve the platform for everyone.
• Security cookies: These help us detect and prevent fraudulent login attempts and suspicious activity on your account.

1x app does not use third-party advertising cookies or allow ad networks to track your behaviour across other websites. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may prevent some features of 1x app from working correctly.

1x app retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. Specific retention periods are as follows:

• Account data (name, mobile number, date of birth): Retained for the duration of your account and for up to 5 years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years after the transaction date, as required by financial regulations.
• Support communications: Retained for up to 3 years after the last interaction, to assist with dispute resolution and quality assurance.
• Analytics and session data: Retained in aggregated, anonymised form indefinitely for platform improvement purposes. Individual session logs are deleted after 12 months.
• Identity verification documents: Retained for the period required by applicable KYC regulations, typically 5 years after account closure.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. You may request early deletion of your data in certain circumstances — see Section 8 for details.

As a 1x app player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected].

• Right of access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe, typically within 30 days.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. For basic account details, you may be able to update these directly in your account settings.
• Right to erasure: You can request that we delete your personal data. We will comply where there is no legal obligation to retain it. Note that transaction records and KYC data may need to be retained for regulatory reasons even after account closure.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances — for example, while a dispute is being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to object: You can object to the processing of your data for marketing purposes at any time. You can also object to processing based on legitimate interests, though we may be able to demonstrate compelling grounds to continue.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

1x app takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse:

• SSL/TLS encryption: All data transmitted between your device and 1x app is encrypted using industry-standard SSL/TLS protocols.
• Encrypted data storage: Personal data stored on our servers is encrypted at rest.
• Access controls: Access to personal data within our systems is restricted to authorised personnel who need it to perform their job functions. All staff with data access are subject to confidentiality obligations.
• Regular security audits: Our platform and infrastructure undergo regular security reviews and penetration testing.
• Incident response: In the event of a data breach that poses a risk to your rights, we will notify affected players and relevant authorities as required by applicable law.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your 1x app account and never share your login credentials with anyone.

1x app is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you are not permitted to register an account or use any services on 1x app.

If we become aware that we have inadvertently collected personal data from a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on 1x app, please contact our support team immediately at [email protected].

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms. For more information on our age verification procedures, please see our Responsible Gaming page.

1x app may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the "Last Updated" date at the top of this page will be revised.

For significant changes that materially affect how we handle your personal data, we will notify registered players via email or in-app notification before the changes take effect. For minor updates, the revised policy will simply be published on this page.

Your continued use of 1x app after any update to this Privacy Policy constitutes your acceptance of the revised version. If you do not agree with the updated policy, you should stop using the platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1x app handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

You can reach us via the live chat feature on the 1x app website or mobile app, or by emailing us directly at [email protected]. When submitting a data rights request, please include your registered mobile number and a brief description of your request so we can assist you as quickly as possible.

All privacy-related enquiries are handled with full confidentiality by our dedicated support team. We aim to acknowledge all requests within 2 business days and resolve them within 30 days.